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How does the food arrive when delivered locally?
Food that is delivered locally may arrive fresh or frozen. We make all of the food to order. You can either leave out a cooler, but if there is not one out the driver will leave the food on ice, in a box. You can return the box next time, by leaving it at your front door and he can replace it with a new one (so you do not start collecting an excess of boxes).
Is delivery free in Austin?
Delivery is free in Austin for all orders of $50 or more.
For any orders under $50, a $10 delivery charge is applied. Pick-up is also available by appointment.
How often do you deliver the food?
We deliver the food bi-weekly, monthly, and bi-monthly depending on your location and your order size.
When will you deliver to me?
Your location will determine what day we deliver to you. It will either be on a Monday, Tuesday, Wednesday, or Friday.
The delivery time frame is from 12 p.m. - 8 p.m. We do not deliver on the weekends.
Do I have to be home at the time of delivery?
No. Even if you are home, the driver will just drop off the food and you will receive a text or email after drop-off.
Since there are so many deliveries to fulfill in the allotted time frame; this system works the best to ensure all orders are fulfilled.
Is pick-up available?
If you prefer to pick up the food, because you do not meet the minimum $50 order for free delivery, you are outside of our delivery zones, or you need the food sooner than the next available delivery date, we do offer pick-up BY APPOINTMENT ONLY. Pick-ups are usually at 11 a.m. on Tuesdays, Wednesdays, and Thursdays and at 12 p.m. on Fridays. The pick-up location is the HEB located at 2701 East 7th St., Austin, TX 78702. Please park underneath the HEB sign, which is located directly across the street from Sonic. When you arrive, call or text Richard at 512-850-7732 and he will meet you. It is important to call or text him when you arrive or he will not know you are there. Again, pick-up is by appointment only, so please email me at firstname.lastname@example.org to schedule an appointment.